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You should have both — everything the new platform offers, and the practices that made you worth buying from. Your software partner runs their plan. Deciding what carries forward is still yours, and it lands on the people you can least spare.
Book an Oversight CallWhat served you for years now limits what you can take on — and your team has never run a replacement this size.
Nobody's job is to keep the decisions moving while everyone else keeps the business running.
The plan looks tidy, and you can't shake the feeling something expensive is being postponed.
“The vendor says the business has to decide. The business says the vendor knows best. Six weeks later nobody has decided anything — and it’s a change order.”
A loop we have watched run on real projectsMost items don't announce which column they belong in. Telling them apart, decision by decision, is the work — and it isn't a judgement a vendor can make for you.
And the way we run this project is the way your team runs the next one.
Capital projects call it the owner's representative. Government IT calls it independent verification and validation, where the rule is written down plainly: the vendor cannot assess its own work. Major programmes call it project assurance — on Crossrail, the client's Project Representative reported to the sponsors rather than to the delivery team, so that someone could challenge without a stake in the answer.
The research on client-side capability keeps landing in the same place. The Institution of Civil Engineers calls the client the single most important factor in determining the success of a project, and the UK reviews that followed traced poor delivery back to weak clienting — not to weak contractors. That seat is yours. We make sure it's occupied by someone who has done this before.
Of 1,471 IT projects studied, one in six ran 200% over budget and 70% over schedule. The risk isn't the average. It's the tail.
Flyvbjerg & BudzierProjects with excellent change management met their objectives 88% of the time. With poor change management, 13%.
Prosci, 2,600+ practitionersBusinesses bring outside expertise onto these projects. Most wait until something has already gone wrong.
Panorama ConsultingNothing in your project will be the first time someone in the room has seen it.
Selections, implementations and purpose-built software. We speak configuration and code — which is what it takes to know which one your problem needs.
What the platform should absorb, what deserves building, and how your competitive practice gets rebuilt inside the new system.
Seasons, multi-site operations, family ownership, compliance. We've run these projects in businesses that look like yours.
Everyone on the project wants the go-live date. We're the ones accountable for the business running well after it.
“MIS-Fit has been an excellent advisor on our project. They tell us when we should turn left instead of right and they also advise if we are missing something. They understand all of the nuances and have been a great asset.”
Jeanne Albright · Project Management Office · Flory IndustriesEveryone here is doing their job. None of these seats is the one we're describing.
| Who | What they're there to do | What they can't do |
|---|---|---|
| Your implementation partner | Deliver the software on their plan | Decide how your business should run, or hold your executives to a decision |
| Your IT provider | Keep what you have running | Judge whether the new system fits the way you work |
| A project manager for hire | Track tasks against a schedule | Carry the standing to raise the expensive thing early — or leave the knowledge behind |
| MIS-Fit | Keep the decisions moving and the project honest to your business | Replace your ownership. You decide — that's the design |
We don't sell a retainer before we understand how your business runs. It starts with a conversation.
Someone inside your business, with authority over their own calendar.
An executive who attends the steering session. Sponsorship is a job, not a title.
A question can reach the person who can settle it inside a week.
Full refund of the first month if we're not the right fit. Thirty days' notice after that, any time — no lock-in. Every quarter you get the re-score and the list of what we said no to.
If you can’t run it without us, we didn’t do our job.
Thirty minutes. Tell us what you're replacing and what's worrying you. You'll leave with a straight read either way.
Book an Oversight Call