What does that process really cost?

Pick one process that feels messy. Put in your own numbers. The model shows what it costs a year — and whether fixing it pays. Built to prove or disprove, not to flatter the answer.

1 · The wrong person doing it include

A senior person spending time on work a different role should own.

Their annual salary ($) Fully loaded multiplier benefits, taxes, overhead — about 1.3

Minutes each time

Times a week

Working weeks a year Salary of the role that should own it ($) e.g. an AR or settlements clerk How much is real judgment, not keying? 20%

2 · Errors and rework include

Mistakes the process makes, and the time it takes someone to find and fix them.

Errors a week

Minutes to find and fix each

Salary of whoever fixes them ($)

3 · Money that slips through include

Charges never billed, billed late, or written off — detention, extras, short-pays.

Items missed a month

Average value each ($)

Share never recovered 40%

The fix

Document the logic, move the work to the right role, light system changes.

One-time cost to change ($) Share of errors and missed money the fix would stop 60%

What it costs a year

Paying the wrong person —

Errors and rework—

Money that slips through—

What the fix could recover each year—

Senior time handed back—

Payback on the fix—

1-yr net

—

3-yr net

—

5-yr net

—

Net = what the fix recovers each year, times the years, minus the one-time cost. The value of what leadership does with the time it gets back is left out on purpose — it only makes the case stronger.

Before you act — try to disprove it

Is the judgment real? If the work needs knowledge a clerk doesn't have, that part isn't keying. Raise the slider — then write the knowledge down so it can be shared, rather than keeping the senior person on it.
Is it a control? Some separation is deliberate. Fine — the senior person can review without doing the keying.
Are the error and missed-money numbers real? Count a normal month before you trust them. A guess here moves the answer more than anything else.
Does the fix hold up? If the one-time cost is higher than you think, the payback will say so honestly. A long payback is a real “not yet.”
Why does it exist? “We were told it has to be this way” usually means nobody ever mapped it. That's the tell.

Want this run across the whole operation, not one process? That's the Confidence Diagnostic. · Book a Fit Call